WayBetter Privacy Policy

Here at WayBetter, we are strongly committed to protecting the privacy of your personal information, and providing a safe and secure environment for all of our players. The purpose of our privacy policy is to outline the information we gather when you visit our site and how we may use that information. By visiting our website (and any others we control), you are signifying your agreement with the practices outlined in this policy.

If you have any questions concerning our privacy policy, please contact us.

What this Policy Covers

This Privacy Policy covers WayBetter's treatment of personal information that WayBetter gathers when you are using any of WayBetter's website and also when you use WayBetter's services. This policy does not apply to the practices of third parties that WayBetter does not own or control, or to individuals that WayBetter does not employ or manage.

Information Collected by WayBetter

We collect the following types of information from our users:

Information You Provide to Us

We receive and store information that you enter on our website or provide to us in other ways. You can choose not to submit certain information, but the tradeoff is that you may not be able to take advantage of certain of our site's features.

  1. Registration: In order for you to use WayBetter's services you must create an account by completing a registration form. As part of this registration form, we require select personal information (including your name, email address, etc.).

  2. User and Player Profiles: To allow you to express yourself beyond just the information collected during registration, we enable you to provide additional information about yourself in your User Profile, including a profile photo.

  3. Payment Information: WayBetter uses PCI-compliant payment processors and does not itself see or store your credit card details.

  4. Invite Friends: A user may choose to identify a friend, colleague, cheerleader, or a similar third party through our invite-a-friend and cheerleader functions. If a user does this we will collect the recipient's email address. We will automatically send your friend an email, and if necessary, reminder emails. WayBetter stores this information for the sole purpose of sending the aformentioned email and any related reminder emails. We also store this information to track the success of our invitation programs. Your friend may contact us to request that we remove this information from our database.

  5. Orders: If you purchase a product or service through WayBetter, we will collect standard information in order to fulfill your order (such as name, email address, and shipping address).

  6. DietBet Weigh-In Photos: In order to play a DietBet game, each player must submit two weigh-in photos at the beginning and end of each game. These photos are solely used by our Referees to confirm a player's starting and ending weight. WayBetter does not use these photos for any purpose other than weigh-in review without express written permission of the player. After they are reviewed, the images are stored in our database for auditing purposes since they are used to determine winners of the game. They are also displayed on your personal profile and visible only to you, unless you choose to share them with others.

  7. Bulletin Boards, Blogs, Chatrooms: If you use a bulletin board, blog, or chatroom on WayBetter, you should be aware that personally identifiable information you submit there can be read, collected, or used by other users of the aforesaid forums. This information could then be used by a third party to send you unsolicited messages. We are not responsible for such personally identifiable information that you choose to submit in the forums. We also connect to third-party services like Facebook and Twitter, and any information that you post on our site may be sent off our site via these third-party services with your consent.

  8. Automatic Information: We receive and store certain types of information whenever you interact with us, including information transmitted automatically as to weight, steps or other of your activities necessary for WayBetter’s games. WayBetter and its authorized agents automatically receive and record certain traffic data on their server logs from your browser including your IP address, WayBetter cookie information, queries, and the page you requested. WayBetter uses this traffic data to help diagnose problems with its servers, to analyze trends, and to administer the website. WayBetter may collect and display various aggregate counts of the times that pages have been viewed.

Use of information by WayBetter. WayBetter uses your information to contact you about your involvement or potential involvement in a game; to bill users who have agreed to play or purchase products through our site; to implement WayBetter’s respective games; to fulfill product orders; to contact you about WayBetter-related news, features, products, surveys, promotions, updates, case-studies, and/or special offers; to facilitate social networking and game set-up (e.g. posting on your Facebook feed, sending friend requests and notifications, creating groups of users with similar goals, or Referee and Cheerleader requests); and, without using personally identifiable information, to analyze and report success trends.

Email and Other Communications

  1. We will send you welcome emails after you have registered with WayBetter based upon the personally identifiable information that you provide us. WayBetter also sends out emails to respond to your inquiries and sometimes to your message board posts, to manage your account, and to facilitate the actions described above in the "Information You Provide to Us" section. You may receive notification emails from WayBetter, which inform you of actions performed on the site (e.g., activity posts and notifications). Unless you opt out, we also send motivational newsletters and messages to people playing in our games.

  2. If you do not want to receive email from us, email support@waybetter.com from the email address you want to take off our lists. If you do not want to receive push notifications from us, opt out of receiving them in the Settings section of the menu. However, please note that in all cases you will continue to receive certain system emails (e.g. regarding forgotten user passwords or related to success and failure in on-going games you have engaged in) and legal notices (e.g. updates to our policies) from us. If you wish to stop receiving these emails you may deactivate or suspend your account. If you do not want to receive push notifications from us, opt out of receiving them in the Settings section of the menu.

  3. If you have provided us information to invite a third party, we will automatically send that third party email inviting him or her to visit the site. Your friend may contact us or click through the link on the bottom of the email to request that we remove their information from our database.

  4. In some circumstances, the above communications may be transmitted using forms of electronic communication other than e-mail such as push notifications.


  1. Cookies are alphanumeric identifiers that are transferred to your computer's hard drive through your web browser for the purpose of record-keeping. We use cookies to identify our registered users and to store session specific information, such as your username. At the user's option, our cookies may remain on your hard drive for an extended period of time to facilitate login. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

  2. The "help" portion of the toolbar on the majority of browsers will direct you on how to prevent your browser from accepting new cookies, how to command the browser to tell you when you receive a new cookie, or how to fully disable cookies. Although you may reject our cookies and still navigate some areas of our site, we require you to have cookies activated in order to participate in a game.

  3. We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site and to control access to certain parts of our site. A session ID cookie expires when you close your browser. We set a persistent cookie to store your passwords, so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience of our site. A persistent cookie remains on your hard drive for an extended period of time.

  4. Our vendors and affiliates also use cookies to enable their systems to recognize your browser and tell them how and when pages in our website are visited and by how many people. That information, which is provided to us, is not personally identifiable. In addition, some of our business partners, like our advertisers, may use cookies on our website. We have no access to or control over these cookies. The use of cookies by third parties is not covered under our privacy statement.

Sharing Your Information

WayBetter enables people to discover and share information with one another, and information about the people who use WayBetter is very important to us. Although we may share non-personal information, such as aggregate user statistics, demographic information, and website usage information with third parties, rest assured that we will share your personally identifiable information only as described below.

  1. WayBetter Personnel and Affiliates: WayBetter personnel, approved academic researchers, authorized consultants and/or contractors, and payment processing companies may have access to user information if necessary in the normal course of WayBetter business and/or research. This means that user information, including name, address, phone number, credit card details may be used for the following reasons: responding to user requests, ensuring smooth operation of games, and/or modifying our games product to increase users' success rates. We may solicit your participation in research, developing case-studies, and success stories.

  2. We may also use your personal information to place you in a game with other players who match your weight, age, gender categories and/or who share certain interests, such as playing against other recent mothers or diabetics. Being placed in such a game may thus imply certain private information about you even though this information is not made explicitly public. We do this in order to match you with other people in similar conditions and to make a better, more enjoyable game.

  3. Agents/Service Providers: WayBetter employs third parties to perform functions on our behalf. Examples include hosting or operating the WayBetter website, fulfilling orders for products and services purchased through the WayBetter websites, sending e-mail and/or other communications, providing wireless services, removing repetitive information from customer lists, data analysis, marketing assistance, credit card payment processing, and customer service. These third parties may have access to your personal information for the purpose of performing such functions on WayBetter's behalf.

  4. Business Transfers: In some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the business assets that is transferred. If WayBetter or all of its assets were acquired, user information would be one of the assets that is transferred.

  5. Protection of WayBetter and Others: We may release personal information when we believe in good faith that release is necessary to comply with the law; to enforce our Terms of Use; or to protect the rights, property, or safety of WayBetter, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. We also reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, governmental requests, or legal process served on WayBetter.

  6. User Profile information: Information collected during registration and subsequent visits, such as your full name and location, may be displayed to other WayBetter users in your User Profile. The User Profile is the area on WayBetter where we allow you to tell other WayBetter users about yourself and your interests. You may control what personal information is displayed.

  7. API: WayBetter will allow third parties access to all WayBetter data that is already publicly available through the WayBetter website. WayBetter will keep passwords private.

  8. E-Commerce: WayBetter may allow users to choose to share information with third parties, including marketers or electronic commerce providers through on-site offers.

  9. Affiliate Entities: WayBetter may also provide your personally identifiable information to your affiliated company if you have entered an Affiliate Code during registration or are otherwise a user of our corporate portal.

  10. With Your Consent: Except as noted above, WayBetter will not provide users' personally identifiable information to third parties or use it for a purpose incompatible with the purpose(s) for which it was originally collected without their prior permission.

Keeping Information Secure

  1. The security of your information is of paramount importance to us. Your WayBetter account information is protected by a password for your privacy and security. In addition, we follow generally accepted industry standards to protect the personal information of our users, both during transmission and after we receive it. WayBetter strives to use commercially acceptable means to protect your personal information, including use of encryption, firewalls, and hashing on select types of information collected by WayBetter. When you enter sensitive information (such as credit card numbers) during the sign-up process or on our order forms, we encrypt your information during transmission using 128 bit secure socket layer technology (SSL). No method of transmission or electronic storage is 100% secure, however, so WayBetter cannot guarantee absolute security.

  2. You can enhance your security by protecting against unauthorized access to your password and to your computer by logging off once you have finished using a shared computer.

  3. Only employees who need personal information to perform a specific job (for example, a customer service representative) are granted access to it. All of our employees are kept up to date on our privacy and security practices.

Ways to Control Display and Use of Your Information

  1. You can always opt not to disclose information, but then you may be unable to use certain features on our website.

  2. By visiting your User Profile, you can correct, amend, add, or delete personally identifiable information on our website. When you update information, however, we often maintain a copy of the unrevised information in our records as part of our normal back-up procedures and so that we can comply with any future requests for such information in conjunction with future legal proceedings.

  3. If you wish to remain a user of WayBetter, but do not wish to receive certain email from us or other WayBetter users, please email support@waybetter.com. However, please note that you will continue to receive all system emails (e.g. those regarding forgotten user passwords) and legal notices (e.g. updates to our policies) from us.

  4. You may request access to any Personal Information that we have collected that is not available on your User Profile page so that you may correct any inaccuracies or request deletion of that information; we will respond to your request within 15 business days.

  5. You may also request deletion of your WayBetter account by contacting us. We will respond to requests within 15 business days.


  1. Minors under 18 Years of Age: Minors under age 18 are prohibited from registering to use the WayBetter website. If you are under 18 years old, please do not attempt to register with this site or send any information about yourself to us. WayBetter does not knowingly allow users under age 18 to register nor does WayBetter knowingly collect information about minors under age 18. If we learn that WayBetter has collected information from a minor under the age of 18, we will delete that information immediately. If you believe that WayBetter may have information from or about a minor under 18 years old, please contact us.

Changes to this Privacy Policy. WayBetter may amend this Privacy Policy from time to time, at its sole discretion. Use of information that we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make material changes to the Privacy Policy, we will notify you here, by email, or by posting an announcement on the WayBetter website so you are may stay up-to-date on what information we collect, how we use it, and under what circumstances if any, it is disclosed.

Conditions of Use. If you decide to visit WayBetter's website, your visit and any possible dispute over privacy is subject to this Privacy Policy and our Terms of Use, including limitations on damages, arbitration of disputes, and application of Delaware law.

Effective Date of this Privacy Policy. This Privacy Policy is effective as of December 15, 2015.